Privacy Policy

Who We Are

Seven Seas Caterers T/A EuroCaterers provides catering and event-management services for weddings, corporate functions and special events.

Email: events@SevenSeasCaterers.com
Telephone: 0161 635 9999

For the purposes of UK data-protection law, Seven Seas Caterers T/A EuroCaterers is responsible for the personal information described in this policy.

Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This policy explains how we collect and use personal information when you:

• visit our website;
• complete an enquiry, contact or quote form;
• upload an example menu or other document;
• contact us by telephone, email, WhatsApp or social media;
• request a tasting, quotation or consultation;
• book our catering or event-management services; or
• otherwise communicate or do business with us.

Information We Collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone or WhatsApp number;
• your venue or event location;
• your event date, proposed month and year, or date flexibility;
• the type of event and estimated number of guests;
• your preferred cuisine, favourite dishes, courses and service style;
• estimated event and food-service timings;
• dietary, allergen and accessibility requirements;
• example menus, photographs or documents you upload;
• information about how you heard about us;
• correspondence and information you provide by email, telephone, WhatsApp, social media or through our website;
• booking, contract, invoice and payment information;
• customer feedback, testimonials and reviews; and
• technical information such as your IP address, browser, device, referring website and how you use our website.

Contact and quote enquiries include your IP address and approximate country, supplied by our website hosting provider, together with the submission page and available referral or campaign information. This helps us handle enquiries and identify spam. Network location may reflect a VPN or mobile provider and is not an exact address. These details are included in our enquiry records and notification emails.

With your analytics consent, Google Analytics measures website visits, referral sources, WhatsApp and telephone link clicks, and successful enquiry submissions. A link click does not confirm a completed call or message. We do not include your form answers or IP address in custom analytics event data. Session referral information is stored only when analytics consent is given.

Please only provide dietary, medical, religious or other sensitive information that is necessary for us to plan and safely provide our services.

How We Use Your Information

We may use your information to:

• respond to enquiries and prepare quotations;
• understand your event and catering requirements;
• recommend suitable menus, services, suppliers and venues;
• arrange consultations and food-tasting sessions;
• create and manage bookings and contracts;
• plan and deliver catering and event-management services;
• manage dietary and allergen requirements;
• communicate with you about your event;
• process payments, invoices and refunds;
• manage uploaded menus and documents;
• request feedback or a review following an event;
• maintain business, accounting and legal records;
• protect our website and business against misuse, fraud or unlawful activity;
• improve our website, services and customer experience; and
• send marketing communications where we have your consent or are otherwise permitted to do so.

Our Lawful Bases

We process personal information under one or more of the following lawful bases:

• Contract: To provide a quotation at your request, take steps before entering into a contract and fulfil a catering or event-management booking.
• Legal obligation: To meet tax, accounting, food-safety and other legal requirements.
• Legitimate interests: To operate and improve our business, respond to customers, maintain appropriate records, prevent fraud and protect our legal rights.
• Consent: Where you choose to receive marketing communications or consent to non-essential website cookies.

Where dietary or allergen information amounts to special-category personal data, we will only use it where necessary to meet your catering and safety requirements and where an appropriate legal condition applies.

You may withdraw consent at any time by contacting events@SevenSeasCaterers.com. Withdrawing consent will not affect processing that took place before it was withdrawn.

Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share relevant information with:

• website hosting, form and file-storage providers;
• email, communications and IT service providers;
• payment and accounting providers;
• venues, approved suppliers and event professionals involved in your event;
• chefs, catering personnel and event staff who need the information to provide the agreed services;
• professional advisers, insurers and accountants;
• government bodies, regulators or law-enforcement authorities where required by law; and
• another organisation in connection with a business sale, transfer or restructuring.

We only share information that is reasonably necessary for the relevant purpose and expect service providers acting on our behalf to protect it appropriately.

Social Media, Google Maps and External Websites

Our website contains links to social-media platforms, Google Maps and other third-party websites. Our About Us page may also display an embedded Google map.

These services may collect information including your IP address, device information and interactions with their content. Their use of your information is governed by their own privacy policies.

We are not responsible for the privacy practices or content of external websites.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• enable essential website functions;
• maintain website security;
• remember your choices;
• understand how visitors use the website; and
• improve website performance.

Where consent is required, non-essential cookies will only be used after you have made your choice through our cookie controls. You can change or withdraw your cookie preferences at any time.

You can also control cookies through your browser settings, although disabling essential cookies may affect how the website functions.

International Transfers

Some of our technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are in place. These may include UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK Addendum.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary.

Our retention periods are:

• unsuccessful or unconfirmed enquiries: up to 24 months after our last communication;
• booking, contract, payment and accounting records: up to six years after the relevant event or transaction;
• event-planning and dietary information: normally up to 12 months after the event, unless it must be retained for a legal, insurance or dispute-related reason;
• marketing information: until you unsubscribe or withdraw consent; and
• technical and security records: for as long as reasonably necessary to maintain and protect our website.

We may retain information for longer where required by law or in connection with an ongoing complaint, insurance matter or legal claim.

Keeping Your Information Secure

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw your consent; and
• complain about how your information has been handled.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact events@SevenSeasCaterers.com. We may need to verify your identity before responding. You will not normally be charged for exercising your rights.

Marketing Communications

We will only send electronic marketing where we have an appropriate lawful basis and comply with the applicable marketing rules.

You can unsubscribe at any time by using the unsubscribe option in the communication or contacting events@SevenSeasCaterers.com.

We may still contact you about an active enquiry, booking or event because these are service communications rather than marketing.

Children’s Information

Our website and services are not directed specifically at children. Event enquiries and bookings should be submitted by an adult.

Information about children should only be provided where necessary for an event, such as guest numbers, dietary requirements or accessibility arrangements.

Changes to This Policy

We may update this privacy policy to reflect changes to our services, website, suppliers or legal obligations.

The latest version will always be published on this page with its updated date.

Contact Us

Questions, requests or concerns about this privacy policy should be sent to:

Email: events@SevenSeasCaterers.com
Telephone: 0161 635 9999

If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office:

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint